Refund Policy

Refund Policy

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Returns.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will not be able to accept items that are returned in an unsuitable condition.

 

You may return goods bought on www.e-louluettu.com by returning it to Gaiziunu str.4, LT-50126, Kaunas, Lithuania. Please do not return the goods to physical shops. 

 

To complete your return, we require a receipt or proof of purchase. Please send it with your returned item or email to shop@louluettu.com.  

 

Refunds.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

 

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@louluettu.com .

 

Sale items.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shop@louluettu.com.

 

Shipping.

To return your product, you should mail your product to: Gaiziunu str.4, LT-50126 Kaunas , Lithuania.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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